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Service Terms Overview

These Terms of Service apply to the website, estimates, scheduling, communications, payments, and services provided by Local Pros NW LLC. By using our website, requesting an estimate, approving work, scheduling service, communicating with us, or making a payment, you agree to these Terms of Service.

Local Pros NW LLC provides roof cleaning, gutter cleaning, moss treatment, and related exterior maintenance services in Vancouver, Washington and surrounding Clark County areas.

Local Pros NW LLC is registered as a contractor in Washington.

License Name: Local Pros NW LLC

Washington Contractor Registration: LOCALPN743L3

1. Services

Services may include, but are not limited to:

Roof cleaning
Moss removal
Roof treatment
Gutter cleaning
Downspout flushing
Roof debris removal
Exterior maintenance
Related cleanup and service documentation

The exact scope of work will be based on the approved estimate, invoice, written agreement, or service notes.

2. Estimates

Estimates are based on visible conditions, customer-provided information, photos, property access, roof pitch, roof condition, debris level, moss level, gutter condition, safety requirements, and the requested scope of work.

Pricing may change if the actual conditions are different from what was visible or known at the time of the estimate. If additional work is needed, we will communicate the updated scope or price before completing extra work.

Estimates are valid for 30 days unless otherwise stated.

3. Scheduling

Service appointments are scheduled based on availability, weather, safety, and property conditions.

Local Pros NW LLC may reschedule, delay, or cancel service due to rain, wind, unsafe roof conditions, equipment issues, limited access, emergencies, or other conditions that may affect safety or service quality.

4. Customer Responsibilities

The customer is responsible for providing safe and reasonable access to the property and service areas.

Before service, the customer should:

Move vehicles away from work areas
Move outdoor furniture, decorations, fragile items, and personal property away from work areas
Keep pets and people away from active work areas
Unlock gates or provide access instructions
Notify us of known leaks, roof issues, electrical hazards, damaged gutters, fragile surfaces, irrigation systems, or other concerns
Provide access to water if needed for the approved service
Confirm that we are allowed to access the areas included in the requested work

Local Pros NW LLC is not responsible for damage to items that were not moved, protected, or disclosed before service.

5. Roof Cleaning and Moss Treatment

Roof cleaning may include brushing, blowing, debris removal, moss removal, moss treatment, and cleanup, depending on the approved scope of work.

Moss treatment is intended to kill remaining moss and help reduce regrowth. Some moss, staining, lichen, algae, or organic buildup may take time to break down after treatment. Results vary based on roof age, material, shade, moisture, tree coverage, weather, moss severity, and previous maintenance.

Roof cleaning and moss treatment do not repair damaged roofing materials, restore old shingles to new condition, or guarantee that moss will never return.

6. Gutter Cleaning

Gutter cleaning may include removing debris from gutters, checking visible flow, clearing accessible downspouts, and cleaning up related roof or gutter debris, depending on the approved scope of work.

Gutter cleaning does not include repairing gutters, replacing parts, correcting improper slope, unclogging underground drainage systems, or fixing pre-existing leaks unless those items are specifically included in the approved scope of work.

Local Pros NW LLC is not responsible for clogged underground drains, hidden blockages, damaged gutters, loose fasteners, poor drainage design, or pre-existing gutter issues.

7. Exterior Cleaning and Maintenance

Exterior cleaning results vary based on surface age, material, condition, staining, oxidation, paint condition, previous damage, buildup, and maintenance history.

Some stains, marks, moss, algae, oxidation, rust, paint, oil, or discoloration may not be fully removable. Cleaning may reveal pre-existing wear, defects, damage, or deterioration.

8. Safety

Local Pros NW LLC may refuse, pause, modify, or reschedule work if conditions are unsafe or unsuitable.

Unsafe conditions may include, but are not limited to:

Steep roof pitch
Wet, icy, loose, or damaged roofing
High winds
Unsafe ladder setup
Poor access
Electrical hazards
Structural concerns
Aggressive animals
Severe weather
Conditions that may create unreasonable risk to people, property, or equipment

9. Pre-Existing Conditions

The customer understands that exterior cleaning and maintenance can reveal pre-existing issues. These may include leaks, rot, loose materials, failing seals, damaged shingles, cracked surfaces, clogged drainage, deteriorated gutters, poor installation, or hidden defects.

Local Pros NW LLC is not responsible for pre-existing damage, normal wear, improper installation, lack of maintenance, weather damage, pest damage, vegetation damage, structural defects, or issues not caused by our work.

10. Photos and Documentation

Local Pros NW LLC may take photos or videos before, during, and after service for estimates, documentation, quality control, customer communication, training, insurance records, and business records.

Non-identifying project photos may be used for marketing, website content, social media, or portfolio purposes unless the customer requests otherwise.

11. Payments

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include cash, check, card, online payment, or other approved methods.

Late payments may result in follow-up reminders, collection efforts, late fees where allowed by law, or suspension of future service.

Returned payments, failed payments, chargebacks, or unpaid balances may be subject to additional fees where allowed by law.

12. Cancellations and Access Issues

Customers must provide at least 24 hours' notice when canceling or rescheduling a scheduled service.

A cancellation fee of up to 10% of the approved estimate amount may apply if a customer cancels or reschedules with less than 24 hours' notice, after a crew has been dispatched, if property access is not available, if the property is not ready for service, or if we are unable to complete work due to customer-controlled conditions.

13. Satisfaction Guarantee

Local Pros NW LLC wants customers to be satisfied with the completed service. If there is a concern with the work, the customer should contact us within 7 calendar days of service completion so we can review the issue and determine the appropriate next step.

This guarantee applies only to the approved scope of work. It does not cover new debris, new moss growth, weather-related conditions, pre-existing damage, normal wear, clogged underground drains, untreated areas, or results outside the approved service scope.

14. Warranty

Any warranty must be stated in writing on the estimate, invoice, or written service agreement.

If a moss treatment warranty is offered, it applies only to the treated areas and only for the stated warranty period. It does not cover new debris, falling branches, untreated areas, extreme weather, shaded moisture conditions, defective roofing, lack of maintenance, roof damage, or conditions outside our control.

15. Text Message Terms

By providing your phone number, you agree to receive text messages from Local Pros NW LLC.

Text messages may include estimate follow-ups, scheduling messages, appointment reminders, arrival updates, service updates, invoices, payment reminders, review requests, customer support messages, and occasional promotional messages.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us directly at (360) 583-6626 or office@localprosnw.com.

Consent to receive text messages is not required as a condition of purchasing services.

16. Website Use

You agree not to misuse our website, submit false information, attempt to interfere with website security, or use the website for unlawful purposes.

Website content, including text, images, branding, logos, and service descriptions, belongs to Local Pros NW LLC or its content providers and may not be copied or reused without permission.

17. Privacy Policy

Use of our website and services is also governed by our Privacy Policy, available at:

https://localprosnw.com/privacy-policy

18. Limitation of Liability

To the fullest extent allowed by law, Local Pros NW LLC is not liable for indirect, incidental, special, consequential, or punitive damages.

Our total liability for any claim related to a service is limited to the amount paid for that specific service.

19. No Guarantee of Future Conditions

Exterior cleaning and moss treatment help maintain a property, but future conditions are affected by weather, tree coverage, shade, moisture, roof condition, drainage, and ongoing maintenance.

Local Pros NW LLC does not guarantee that moss, algae, staining, debris, or clogged gutters will not return.

20. Severability

If any provision or part of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that specific provision or part will be limited or eliminated to the minimum extent necessary. The remaining provisions of these Terms of Service will continue in full force and effect.

21. Governing Law

These Terms of Service are governed by the laws of the State of Washington.

22. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

23. Contact Us

Company: Local Pros NW

License Name: Local Pros NW LLC

Washington Contractor Registration: LOCALPN743L3

Location: Vancouver, Washington

Phone: (360) 583-6626

Email: office@localprosnw.com

Website: https://localprosnw.com

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Terms of Service

Last Updated 6/29/2026

About us

Ready to protect your home?

Request a free estimate for professional roof cleaning, gutter cleaning, or moss treatment today.