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Privacy Policy Overview

Local Pros NW LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request an estimate, schedule a service, approve work, make a payment, or communicate with us by phone, email, text message, online form, or other business channels.

Local Pros NW LLC provides roof cleaning, gutter cleaning, moss treatment, and related exterior maintenance services in Vancouver, Washington and surrounding Clark County areas.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Phone number
Email address
Service address
Billing address
Payment information
Details about the service you request
Photos, notes, and records related to estimates or completed work
Messages, calls, emails, and text communications with our business

We may also collect basic website information, such as form submissions, pages visited, browser type, device information, and general website usage data.

2. How We Use Your Information

We use customer information to operate our business and provide services. This may include:

Responding to estimate requests
Scheduling appointments
Sending appointment reminders
Providing service updates
Preparing estimates, invoices, and receipts
Processing payments
Communicating before, during, and after service
Documenting property conditions and completed work
Sending before and after photos
Maintaining business, tax, insurance, and service records
Improving our website, services, and customer experience
Sending occasional promotions or follow-up messages, where allowed

3. Text Messages

By providing your phone number, you agree to receive text messages from Local Pros NW LLC. These messages may include estimate follow-ups, scheduling messages, appointment reminders, arrival updates, service updates, invoices, payment reminders, review requests, customer support messages, and occasional promotional messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly at (360) 583-6626 or office@localprosnw.com.

4. SMS Consent and Phone Number Sharing

SMS consent and phone numbers collected for SMS communication will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers to help deliver business communications, but they are only allowed to use the information as needed to provide services to Local Pros NW LLC.

5. How We Share Information

Local Pros NW LLC does not sell or rent customer personal information.

We may share information with trusted service providers when needed to operate our business. These may include:

Scheduling and customer management software
Payment processors
Accounting software
Email and text message providers
Website hosting and analytics providers
Insurance, legal, or tax professionals
Contractors or service providers assisting with approved work

We may also share information when required by law, regulation, legal process, insurance request, or to protect our rights, customers, employees, property, or business.

6. Photos and Service Documentation

We may take photos or videos before, during, and after service. These records may be used for estimates, service documentation, quality control, customer communication, training, insurance records, and business records.

We may use non-identifying project photos for marketing, website content, social media, or portfolio purposes. We will not intentionally publish private customer information such as names, phone numbers, email addresses, or exact addresses without permission.

7. Payments

Payment information may be processed through third-party payment providers. Local Pros NW LLC does not store full credit card numbers unless handled through a secure payment processor.

8. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve website performance, and measure marketing results.

You may adjust your browser settings to limit or block cookies. Some website features may not work properly if cookies are disabled.

9. Data Security

We use reasonable business practices to protect customer information from unauthorized access, misuse, loss, or disclosure. These practices may include password-protected systems, secure software, limited access, and standard business security procedures.

No electronic storage system or method of communication is completely secure, so we cannot guarantee absolute security.

10. Data Retention

We keep customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal and tax obligations, support warranties, resolve disputes, and protect our business.

11. Customer Choices

You may contact us to request that we update, correct, or delete your personal information. Some information may need to be kept for legal, tax, insurance, warranty, or business record purposes.

You may opt out of text messages by replying STOP. You may opt out of promotional emails by following the unsubscribe instructions in the email, if available, or by contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites or services. Local Pros NW LLC is not responsible for the privacy practices, content, or policies of third-party websites.

13. Children’s Privacy

Our services are intended for homeowners, property owners, property managers, and adults requesting exterior cleaning or maintenance services. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

Company: Local Pros NW

License Name: Local Pros NW LLC

Washington Contractor Registration: LOCALPN743L3

Location: Vancouver, Washington

Phone: (360) 583-6626

Email: office@localprosnw.com

Website: https://localprosnw.com

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Privacy Policy

Last Updated 06/29/2026

About us

Ready to protect your home?

Request a free estimate for professional roof cleaning, gutter cleaning, or moss treatment today.